Returns are accepted for new and unused merchandise with its original packaging for store credit or exchange only within 14 days of receipt for orders placed in-store or the date of delivered shipment for online orders. Furniture and sale items are final sale and sold as-is. Items must be returned in original and unused condition with the original manufacturer's packaging. Please make sure that the items are well packed. A restocking fee may apply to any order not received in good condition. Shipping costs are non-refundable, and all costs for the return shipment are the responsibility of the customer.
Sale items are sold as-is and final sale. No refunds or store credit are available for the return of items marked down on our website.
Please note all furniture sales are final and no returns or exchanges are accepted since they are unique one of a kind pieces. Furniture related delivery costs are exempt from all refunds as well.
Exchanges will incur additional shipping charges. Returns are not accepted after 14 days of receipt of order placed in-store or the date of delivered shipment for online orders.
Online orders may be returned in person at our Coming Soon store within 14 days of the date of delivered shipment during our normal business hours. We will issue you a store credit, or you may exchange your item/s for something new.
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit. By opting out of Route package protection at checkout, we are not liable for lost, stolen, or damaged items.
If you experienced an issue with your order, please file a claim with Route’s team here.
Please reach out to shipping@comingsoonnewyork.com if you need further assistance.